Note: Wiring & permit costs are paid directly to clectiricans. Process and connection fees are paid to our Cashiers on Level 1, TATTE Building SOGI. If you do not pay within 6 months of your application, permit will be renewed at your own costs
Connection will be on prepaid meter. You are responsible to purchase own units
If you are experiencing
any of the following faults, report immediately to Fault Service on telephone 65502, 65503, 65504, 8465500.
no or low power supply, power fluctuation, broken service line/low voltage/high
voltage lines, burnt power lines (service line, LV, HV), shocking house, pole
or power line, bent and rotten power poles, falling trees affecting power lines
and others. If you are experiencing any of the above faults, report immediately
to Fault Service.
Cash Power faults include;
no power supply, blank meter screen and others.You must
also call a licensed electrician to check wiring in the house, if there is
shortage of power supply and fluctuation.
Report immediately to Fault Service on telephone 65502, 65503, 65504, 8465500, any
external electrical faults (outside house) and metering faults, and provide correct details of the fault.
1. Meter Reading
2. Bill Payment
3. Disconnection & Reconnection
4. Tariff Rates
5. Opening Hours
Vending Outlets - Geographical Locations on Google Map
When we receive your complaint, we will try our best to respond as quickly as possible;
Provide supporting documents or evidence to support your complaint.
When making a complaint on the telephone, speak clearly and slowly, to minimize any confusion and/or misunderstanding.